expertcare-privacy-policy

Privacy Policy for the ExpertCare mobile application.

Effective Date: February 16, 2025

Your privacy is important to us. This Privacy Policy explains how we collects, uses, and protects your information when you use our mobile application ExpertCare. By using the App, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information When you create an account or use our services, we may collect the following personal information:

1.2 Device Information We may collect information about your device, including:

1.3 Information We Do Not Collect

  1. How We Use the Information

We use the collected information for the following purposes:

  1. To create and manage user accounts.
  2. To provide and improve our services.
  3. To personalize the user experience.
  4. To communicate with users regarding updates, offers, or issues.
  5. To ensure the security and stability of the App.
  1. How We Share the Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

  1. Service Providers: We may share information with trusted third-party service providers who help us operate the App (e.g., Firebase for authentication and backend services).
  2. Legal Requirements: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations.
  1. Data Security We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data Secure server infrastructure Regular security audits However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Security of Communication with External Hardware (ESP32 , ESP8266) -No personal data is transmitted to the external hardware or stored on the device. -The App does not connect to any third-party servers for EEPROM programming. -Communication is restricted within the user’s private network and does not expose any data to the internet. -We recommend users secure their local network to prevent unauthorized access to the external hardware.
  1. User Rights

You have the right to:

  1. Access the personal information we hold about you.
  2. Request Corrections to inaccurate or incomplete information.
  3. Request Deletion of your personal information, subject to applicable legal requirements.

To exercise these rights, including deleting your account, you can use the account deletion option available within the App under [Profile > Delete Account]. This will permanently delete your personal information from our system, subject to applicable legal requirements. If you encounter any issues, you may also contact us at carehomeexpert@gmail.com..

  1. Third-party Services

Our App integrates with third-party services to enhance functionality. These services have their own privacy policies, and we encourage you to review them:

  1. Firebase (for authentication and backend services): Firebase Privacy Policy

We are not responsible for the privacy practices of these third parties.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting a notice within the App or updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Rakesh Kumar
Email: carehomeexpert@gmail.com

Thank you for using ExpertCare!